FREE U.S. SHIPPING FOR ALL ORDERS

FREE EXPRESS SHIPPING ON ALL ORDERS OVER $499

EASY 60 DAYS RETURNS POLICY Learn More>

FAQs

Your questions, Answered

Shopping

How do I create my personal WholeDent.com account?

Simply and easily! Click on the icon in the upper right corner of the site, then continue as a new customer or Click Here, and you will go be directed to our registration form. Once you submit the form, you will have your personal account activated and you will be able to place your first order.

By creating an account you will be able to shop faster, receive updates on the shipment status, and keep track of the orders you have previously made on WholeDent.com

How do I pay for my order?

You can pay with your Pay-Pal account, or with a SSL secured Credit Card payment (we accept vast majority of credit cards)

Why am I charged instantly?

Our payment provider automatically and securely processes your payment, in order to initiate the packaging and dispatching of your order quickly and efficiently.

Can I change my registered email address?

If you need to change the email address associated with your account, please contact our customer support team for assistance, they will be happy to update your email address according to your request.

Delivery

How much does shipping cost?

Read our full shipping policy HERE

What countries do you ship to?

Our international shipping service works with over 200+ countries. We do not ship to the following countries: North Korea, Sudan, Syria, Cuba, Israel, Iran

Where is my order?

Please visit our Order Tracking webpage to see where your shipment currently is.

If you do not have an order tracking number please Contact Us and we will provide you the tracking number as soon as possible

When will I receive my order?

Read our full shipping policy HERE

  • Please consider any holidays that might impact delivery times.
  • Due to the dynamic nature of international shipping, delays are often inevitable and all our shipping times are estimated times only. Arrival by specific delivery dates are not guaranteed.

What if I entered the wrong address?

We kindly remind you that according to our policy, it is the buyer’s responsibility to double-check the shipping address he has inputted to his purchase details, and to make sure it correct before placing an order.

We always strive to process and dispatch your order as fast as possible, which means 
there is a limited timeframe to make any necessary corrections to the shipping address.
In such cases where you think you inputted an incorrect address or any other mistake regarding the shipping details, please reach out as soon as possible - We're here to help!

Do I need to pay customs fees?

International shipments to various countries may include additional customs charges
WholeDent.com cannot predict the exact amount of these charges, as they are determined by the carrier and by the local local laws and regulations.
It is important to note that you will be responsible for paying any customs charges incurred, and that WholeDent.com will not cover these expenses.
To prevent any unexpected charges, we strongly recommend that you have read and research the customs policy and applied import fees associated with the destination country you intend the shipment to arrive to.
We hope that this information is helpful to you!

Orders

My package is delayed!

Don't worry if your shipment is slightly delayed, especially during holidays or weekends when postal and delivery services may not be operating.
In some cases, customs clearance procedures may also add to the delivery time.
However, if you notice a significant delay or have any trouble tracking your order, please contact us. We'll be happy to help you out!

I want to return my package!

If you received a malfunctioned item, or it's the wrong size or product, don't worry, we've got you covered!You have 60 days from the time you receive your item to contact us for a solution.If it's our mistake, we'll even pay for the return shipping.Please make sure that the returned item is undamaged and comes with all its original accessories in the original packaging. Once we receive and process the returned item, we'll notify you via email about your refund.Or, if you prefer, you can reach out to our customer support team at +1-929-470-7483and they'll be happy to help you out - Just make sure to prepare your order number when you call.

If you fail to claim your shipped order or refuse delivery, you will be charged for the original and return shipping charges, so please make sure to accept your delivery!Don't forget to get a return authorization before sending your item back to us for a refund/exchange.Exchanges may take up to 10 business days to process after we receive the returned item's tracking number.

Compensation Time-Frame

Please note that we need 1-4 business days to process your request after we receive your item(s). Once this is done, the refund time frame is as follows:Paypal account refunds will be processed within 48 hours.Credit card refunds will take between 7-14 business days.In case you need further assistance, please get in touch with our Support Center.We are committed to providing the best solutions and will respond to all messages within 24 hours.

Return Shipping Address: 229 E 85th st. Unit 333, New York, NY,10028, United States.

I want to cancel my order

Wholedent.com is committed to to process and dispatch your order with lightning speed, leaving no room for delays. As such, cancellations are time-sensitive and should be handled in a timely manner. Cancellations for full-priced items, conducted within 60 minutes after the order has been placed, are processed with no questions asked! Be assured that if you need to cancel an order for any reason, we are here to assist you, just make sure to contact us and fully describe your cancellation request. 

Have a Specific Question?

If you couldn't find the answer you were looking for in our FAQs, don't worry! We're always here to help with any inquiry or question - just fill out the following form and we'll be happy to provide a detailed answer

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