Frequently Asked Questions

Registering is simple. Click on the icon  in the upper right corner of the site, then continue as a new customer, or click here and you will go straight to the registration form.
Once you submit the form, you may place an order.
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.


At this time, you may not change your email address.
Your email is connected to your account number. 
If you require additional assistance, please contact Customer Support. HERE 
We accept payments by credit cards and PayPal.
Our payment provider automatically & securely processes your order immediately after it is placed.
Standard Shipping | 7-21 Bussines days - FREE worldwide shipping
Express Shipping | DHL or UPS | 1-3 Bussines days - $35 on orders below $399. 


On orders over $399, you'll get FREE EXPRESS Shipping!
Just choose your preferred delivery company and leave the rest to us  
We provide free worldwide shipping to over 200 countries & regions. However, we are not responsible for customs charges.
Customs may charge their own fees that are not associated with our shipping cost.
They are their own entity and reserve the right to charge as they see fit.
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. 
Rest assured we are doing everything in our power to get your order to you as soon as possible! 
Once your order is dispatched, depending on your country or region, the estimated delivery time is:
  1.  Standard Shipping | 7-21 Bussines days
  2.  Express Shipping | DHL/UPS | 1-3 Bussines days
Please consider any holidays that might impact delivery times.
It is the responsibility of the buyer to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please contact us immediately at if you believe you have provided an incorrect shipping address.
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Besides, keep in mind that it might take a considerable time for the rules of your country to check and clear your package.
If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at
We're always happy to help!
Customers can contact us within 60 days of receiving the item if you have received a defective or damaged item, the wrong size, or the wrong product.
We will also pay the return shipping costs if the return is a result of our error.
Any returned product must be undamaged, with all original accessories and in the original packaging as it was delivered.
We will notify you via e-mail of your refund once we've received and processed the returned item, or you can call us anytime at 1-800-390-1105, 24/7 to speak with our customer support. Please have your order number readily accessible before calling.
Shipped orders that go unclaimed or are refused at time of delivery or are returned undeliverable will be subject to original shipping charges incurred and return charges.
All returns must have a return authorization to qualify for a refund/exchange.
Exchanges may take up to 10 business days to process after our delivery-team gets the returned item(s) tracking number(s).


Compensation time-frame:
For returned items or items for exchange, we will need 1-4 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
  • Paypal account refunds: Up to 48 hours
  • Credit card refunds: Between 7-14 business days
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.


Return Address:
229 E 85th st. Unit 333
New York, NY
United States
Unfortunately, is unable to advise what customs charges may be applied to international shipments.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

All the dental implants that appear on the website are under the GDT Implants brand and are manufactured by them


GDT Implants provides a life-time warranty for their implants and undertake the responsibility
to replace, free of charge, any implant/abutment manufactured by GDT Implants.

The terms and conditions of these warranties are set out under the following conditions:
1. GDT Implants do not compensate the professional* or the patient with any additional cost or expenses arising in connection with the failed implant.
2. To receive the benefits of the warranties the professional* must have used surgical and prosthetic components and have performed the implant process according to GDT Implants instructions.
3. Ensure that the patient complies with generally accepted standards of good oral hygiene.
For implants, oral hygiene maintenance examinations twice a year are recommended.

GDT Implants is not obliged to supply any benefits under this warranty with respect to any GDT Implants product if the failure was caused by trauma or by the patient claims.
To present a demand under this Warranty, you have to send a completed product replacement form accompanied by the failed product and the other components place by the professional within 2 months after the occurrence of the failure.

In case of implant failure or fracture, an x-ray of the failed implant before the failure is mandatory.
Before submitting the implant and the other parts used in the treatment, ensure that all products are sterilized.

If the Client agrees to and abides by the provisions of this warranty, the warranty will remain in effect for a lifetime.
However, should the Distributor and his client violate one of the
provisions listed above, the warranty will be void.
Application of Warranty:

The warranties give under this Warranty Program are exclusively for the benefit of the treatment provider and not any other person or entity.
This Warranty Program applies to GDT Implants and all official distributors.


∗ Professional: dentist, oral surgeon, physician, and dental technicians

Cancellations are only accepted for full-priced items within 60 minutes after an order is placed.
Please, if you have to cancel your order for any reason, reach out to us immediately at if you can cancel within the given time frame.
We process orders as quickly as possible, so cancellations are time-sensitive.